Returns and Exchanges PolicyOnline Purchases Sent to Your Home:
Order(s) shipping to your home can be returned in NEW CONDITION within 30 days from the date of purchase, via mail or to a A Step Ahead Footwear Retail location for a full refund.
If you want to exchange an item, you will need to contact us. Please note that additional shipping charges may apply.
If shipping the item via mail, the item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
A returned item must be unworn, in the original shoebox and must have the original invoice included in the shipment and the original credit card used for the purchase.
Not having any one of the above requirements will not allow us to process your refund. Please allow up to 7 business days for your refund to be processed.
We suggest that you package your return shipment protectively and send by registered mail or courier as product remains your responsibility until processed by A Step Ahead.
Please Note - Original and Return Shipping & Handling charges remain the customer’s responsibility.
Please do not return parcels C.O.D as they will not be accepted.
For US and International returns, mark parcel as "Canadian Goods Return" on custom forms. Any Duties charged to astepaheadfootwear.com as a result of mislabelling or marking as "gift" will be deducted from your refund.
Online Purchases Sent to a Retail Location (For pick up in store):
Any order being shipped to one of our retail locations for pick up (our 'Pick Up in Store’ option) can be returned to any one of our retail locations within 14 days from the date the item is picked up, for a full refund.
To issue a refund, the item must be unworn, in the original shoe box and you must have both the original receipt and credit card used for the purchase.
Return Address for Canadian & US Customers:
A Step Ahead Footwear Inc.
C/O Online Store
756 Park Royal North
West Vancouver, BC
Online purchases may also be returned at one of the following store locations