All orders are processed Monday-Friday 8 am to 3 pm PST (excluding Canadians holidays) and shipped within 1-3 business days from when the order was placed.
Express shipping is not available for shipments to PO Boxes or Military APO/FPO addresses.
In rare occasions, due to unforeseen high-shipping cost to certain countries, A Step Ahead Footwear Inc reserves the right to cancel express shipping. In such instances, all express costs will be reimbursed and the order will be shipped via standard postal services.
Refused Package - Wrong Address - Returns
In the event that an order is returned to us due to the package being refused or deemed undeliverable (i.e: address is incorrect or incomplete), you will be charged the shipping amount for us to return it to you.
Refunds are applicable to the goods only and do not include any customs and shipping charges. A Step Ahead Footwear Inc will NOT cover the shipping cost of your return or exchange.
Shipping Delays & Holidays
Items ordered during the holiday period (including statutory holidays in British Columbia, Canada) will be shipped on reopening day. Please expect shipping delays over the holidays. We cannot guarantee delivery deadlines and our times provided are based on an estimated average, and subject to change.
Please bear in mind that sometimes local customs agencies may choose to delay individual shipments for security/inspection measures. These delays can be between 3-4 weeks except for Belgium, Germany, Italy and the Netherlands which can be up to 6-8 weeks on very rare occasions. Sadly nothing can be done on our side to expedite this process and A Step Ahead Footwear Inc. can not be held responsible.
Taxes & Duties
All countries have their own rules on import taxes and duties. A Step Ahead Footwear Inc. is not responsible or liable for any taxes or duties that local customs departments may impose. Please check your country's import rules/rates before placing all orders.
Returns / Exchanges
For hygiene and safety reasons all underwear, swimwear, hats, and harnesses are final sale and non-exchangeable but in particular cases, the following rules apply:
A Step Ahead Footwear Inc. will NOT cover the shipping cost of your return or exchange.
Product and packaging must arrive back in the same condition in which they were sent: new, unworn and not washed, and in the original packaging with their tags.
A refund will be issued once we receive the returned items. Lost in transit items will not be compensated for.
Refunds are applicable to the goods only and do not include any customs and shipping charges.
If your item(s) was purchased from one of our reseller stores, it will need to be exchanged or returned to that specific location.
Orders cancelled after being placed are subject to a $10 restocking fee.